Return and Refund Policy

Thank you for shopping with Mold and Hold. We take pride in the quality of our products and aim for complete customer satisfaction. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

1. Eligibility for returns

We accept returns under the following conditions:

The item was received in a damaged or defective condition.
The product delivered is different from what was ordered.
The product is unused, uninstalled, and in its original packaging.

Custom-made or built-to-order products are not eligible for return unless there is a manufacturing defect or damage in transit.

2. Timeframe for returns

To be eligible for a return, you must notify us within 7 days of receiving the product. Requests made beyond this period may not be accepted.

3. Return process

To initiate a return, contact our support team at info@moldandhold.in or through My Account → Support with your order ID, product details, the reason for return and photos (in case of damage or defect). Our team will review your request and, if eligible, provide instructions for return shipping.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds are processed within 7–10 business days to the original payment method.
Shipping charges are non-refundable unless the return is due to our error (for example a wrong or damaged item).
For Cash on Delivery orders we will request your bank details for refund processing.

5. Cancellations

Orders can be cancelled before shipment only. Once an item is dispatched or in production (for custom orders), it cannot be cancelled.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us within the return period.

7. Shipping costs

If the return is due to our error (wrong or damaged item), we cover the return shipping.
If the return is for any other reason, the customer is responsible for return shipping costs.

8. Contact us

Email: info@moldandhold.in
Address: 29-37-135, G.R. Plaza, 1st Floor, Vijaya Talkies Centre, Eluru Road, Vijayawada, Andhra Pradesh 520002